On Friday, Nov. 17, a collective of about three dozen fans from around the world, several of whom work for U2 fan sites, contacted U2 and their management to present the concerns many fans have expressed since the Experience + Innocence tour pre-sales started last Tuesday.

With nothing but the utmost respect and admiration for the members of U2, we have complete faith that the band will help correct the situation.

In anticipation of this communication, U2 manager Guy Oseary shared this statement and invited us to post it online for fans to read:
 

"I’m a U2 fan first., their manager second...

"I always consider the fan experience in everything we do…

"That’s why I'm disappointed to hear from some of our U2.com subscribers about trouble they’ve had getting tickets in this week’s presales..In previous ticketing sales too many tickets got scooped up by bots or scalpers so this time, for the first time, we’ve been working with the Verified Fan system - to make sure that genuine fans get the tickets. For the majority of subscribers it’s worked cleanly and simply, they got the tickets they wanted in the presales. But every fan club member matters to us…  and it’s frustrating to hear that this process has been un-satisfactory for some.

"We are looking into this very closely with the team and working on solutions where we can. We will keep you posted."